The Idaho Public Utilities Commission 6/2010
What is the Idaho Public Utilities Commission?
The Idaho Public Utilities Commission (IPUC) regulates investor owned companies who provide electric, natural gas, and wire-line (not wireless or cellular) local telecommunication services in Idaho. The IPUC helps utility customers understand their rights and responsibilities and is able to mediate rate or billing disputes between individuals and utility companies, if necessary. The commission insures that utility customers are treated fairly by utility companies. The commission does not regulate publicly owned, municipal, or cooperative utilities.
The Idaho Public Utilities Commission can help with issues including the quality and availability of utility services, rate design, and utility policies and practices that directly effect utility customers. For example, the IPUC helps utility customers understand deposit and disconnection guidelines and utility payment programs.
How can I contact the Idaho Public Utilities Commission?
You can contact the Idaho Public Utilities Commission by calling 1-800-432-0369 or online at: www.puc.idaho.gov .
Please Note:
While the Idaho Public Utilities Commission can help in many ways, the commission does not offer financial assistance.
How can I get financial assistance for utilities?
The Low Income Home Energy Assistance Program (LIHEAP) helps eligible households with home heating costs. Low-income households may apply for LIHEAP funds at the Community Action Partnership offices in most larger communities in Idaho.
Project Share helps eligible households with heating costs. Low-income households may apply at the local Salvation Army office.
County Indigent Funds offices also help eligible households with heating costs. Low-income households may apply at their County Government office.
Get the contact information for utility assistance:
By phone, you can call the 2-1-1 Idaho CareLine by dialing 2-1-1 or 1-800-926-2588 to get the contact information of your local utility assistance programs.
You can search for your local utility assistance programs contact information in the 2-1-1 Idaho CareLine online database.