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List Your Resource in the
2-1-1 Community Resource Database

The mission of the 2-1-1 Idaho CareLine is to promote self reliance by assisting people in reaching critical community and public resources. Our intent is to provide a comprehensive, statewide listing of health and human service organizations. Idaho is a rural and sparsely populated state and in some areas may have few service options available. 

Is Your Program in the 2-1-1 Resource Database?
New listings can be added through the online version of the resource database. The first step is to confirm you are not already listed in the resource database. Click Here to search an alphabetical listing of programs. If you find your program, open the listing. At the bottom of the listing, select 'Click Here to edit this resource profile', then make your changes. New listings should appear within (10) business days. You will receive notification when the review and uploading process is completed. 

To add a new program listing, review the remainder of this document first before you begin the new listing process. Please give special attention to the Inclusion / Exclusion Policy and confirm that your program meets our scope of services. If so, Click Here to add your program online .

If you prefer the 'paper version,' you can download the Program Information form, fill it in and fax it to 208-334-5531 or mail it to the 2-1-1 Idaho CareLine, PO Box 83720, Boise, ID 83720-0026.

Who can be listed?
The resource file database will include individuals, businesses, agencies, services, and organizations, both non-profit and proprietary, both private, religious and government agencies. The programs should relate to social, educational or health and human service issues and meet the following key criteria:

• free, low cost, or sliding-fee scale 
• offered to the entire community (not just their own members)
• volunteer groups who provide volunteer services to the community 

Who is not listed? 
There are numerous providers who provide a valuable resource to the communities that are not included in the database (such as Nursing Homes, Home Health Care Agencies, Child Care Providers, PSR Providers, etc.). Listings of such agencies are available through a licensing/certification agency.To avoid duplication of effort, the policy of 2-1-1 Idaho CareLine is to direct users to the licensing/certification agency. 

Accepting Medicaid (even though it is a reduced fee) does not solely qualify a program to be added to the database unless they also provide a “free, low cost, or sliding fee”service.  If they offer additional free, low cost, or sliding fee services, that specific service will be listed and assigned keywords in the database (not the standard Medicaid service).  Listings of all Medicaid providers are maintained by other offices within IDHW.  This process becomes a WIN-WIN for all parties:

• For the Caller: By receiving the list from the licensing agency, the caller will receive a full and complete list of their provider options. 

• For the Provider: This process also helps insure fair and equitable treatment of all providers.

• For 2-1-1 Idaho: Call Center standard is to insure all programs in the Idaho CareLine database are updated at least annually.  By eliminating duplication of efforts and by keeping the size of the database manageable, we improve our ability to insure the other necessary updates are accomplished.
  

Questions/Problems? 
Contact us by E-mail: careline@dhw.idaho.gov or Dial: 2-1-1 or 1-800-926-2588 for personal assistance by one of our Customer Service Representatives. 

The final determination as to inclusion/exclusion shall be at the sole discretion of the Idaho CareLine and the Idaho Department of Health and Welfare, with or without cause.  Click here to review the Inclusion/Exclusion Policy.